Return Policy

If you don’t agree that Velixa makes your skin appear younger and more radiant, simply return the used packaging to us within 30 days of purchase for a full refund. Just pay the return shipping costs and we will process your refund upon receipt.



Damaged items:


When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-699-3755 or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it




Product Returns


If you wish to return a Velixa product within the United States, please follow these simple instructions. Send the used or damaged product with the original invoice to:


Velixa Cosmeceuticals, Inc.

#425 Returns

331 West 57 St.

New York, NY. 10019


Velixa returns must be sent by UPS, FedEx or USPS Certified Mail. It is suggested that you keep the tracking Number for your protection. Unfortunately, returned shipping fees will not be refunded. Please allow 2 to 3 weeks for the processing of your return.


Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.