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Legal

To help ensure quality control, Velixa products are distributed and sold exclusively at velixa.com and by authorized distributors and retailers. If you obtain Velixa products from any source other than velixa.com an authorized distributor or retailer, you will do so at your own risk and any Velixa guarantee may be voided. If you have any doubt about whether a particular retailer or distributor is authorized in the United States, Canada, Latin America and the Caribbean, please contact us at info@Velixa.com

By accessing or browsing this web site, you accept, without limitation or qualification, the following terms and conditions:

The velixa.com web site, the Velixa name and trade mark, and Velixa 's product names, images and packaging are protected from unauthorized use by the copyright and trademark laws in the USA and abroad. You are not granted any right to use, and may not use, any of Velixa copyrights and trademarks; however, you may download material from this web site solely for non-commercial, personal use by you. No part of this web site, including, without limitation, the text, designs, graphics, photographs and images contained therein, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without the prior written consent Velixa.

Any communications or materials you send to this web site by electronic mail or other means will be treated as non-proprietary and non-confidential. Velixa is free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing Velixa and its products.

This web site is intended for informational and entertainment purposes only. It is not intended to provide medical information or advice.

Velixa uses reasonable efforts to include only accurate and up-to-date information on this web site; however, Velixa makes no representations or warranties concerning such information and assumes no liability for errors or omissions thereinVelixa reserves the right to change the information included in, and content of, this web site, including these terms and conditions of use, without prior noticeVelixa is not responsible for the content of any other web site, including any web sites linked to this web site.

Velixa IS NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEB SITE. WITHOUT LIMITING THE FOREGOING, THIS WEB SITE IS MADE AVAILABLE "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Velixa is a registered trademark name of Velixa Cosmeceuticals Inc. doing business as Velixa and Allen Cosmetics.


Return Policy

If you don’t agree that Velixa makes your skin appear younger and more radiant, simply return the used packaging to us within 30 days of purchase for a full refund. Just pay the return shipping costs and we will process your refund upon receipt.

 

 

Damaged items:

 

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-699-3755 or at info@velixa.com

 

 

 

Product Returns

 

If you wish to return a Velixa product within the United States, please follow these simple instructions. Send the used or damaged product with the original invoice to:

 

Velixa Cosmeceuticals, Inc.

#425 Returns

331 West 57 St.

New York, NY. 10019

 

Velixa returns must be sent by UPS, FedEx or USPS Certified Mail. It is suggested that you keep the tracking Number for your protection. Unfortunately, returned shipping fees will not be refunded. Please allow 2 to 3 weeks for the processing of your return.

 



Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

 

Shipping Information

All orders are shipped on business days. Business days are Monday-Friday, excluding federal holidays in the United States.

 

Orders will be shipped on the same day if your order is placed by 2:00 PM EST., based on product availability.

 

Once your item(s) are purchased, you will receive an email confirmation of your order. It is our policy that all orders shipped will require a signature upon delivery. Once delivered or if a signature waiver is provided, Velixa.com cannot accept responsibility for the theft or loss of items.

 

For Hawaii, Alaska and Puerto Rico An additional $25.00 fee will be added to your UPS Next Day Air cost of $29.00 and a $10.00 fee will be added to your Standard UPS Ground Shipping.

 

Regretfully, we cannot ship to addresses outside of the United States or Puerto Rico, PO Boxes or APO/FPO

 

Velixa cannot guarantee next day delivery for Items shipped UPS Next Day Air in some eras designated by UPS.

 

For further assistance shopping online please email info@velixa.com or

Call 800.699.3755 Mon-Fri, 8:30AM-4: 30PM ET